Moore Stephens
Taxation

Procedure: Facebook and Google refund request

Since January 2019, certain non-Quebec resident suppliers have been required to collect QST under a registration scheme specially designed for them.
In July 2021, the GST will also be harmonized with this measure.
If you are registered for taxes, you don’t have to pay them. If, however, you have not submitted your GST and QST numbers, the next steps are important for you.

To apply for a refund on amounts of GST and/or QST that have been charged, companies must go to https://www.facebook.com/help/contact/649167531904667, and log in to their account.

Select the options highlighted in red, and enter the amount of reimbursement you require. In addition, in the “Description” section, the essential information to be provided is :

  • Customer account number
  • Transaction number
  • QST number + proof of GST/QST registration

There is also the possibility of inserting a “Choose File” (see last red box), which could be used to add all the transactions for which a refund is requested.

Once the request has been created, a customer service agent will analyze the request and take the necessary action to process the refund, if you have proven that you are indeed registered for GST and/or QST.

Facebook refund procedureFacebook refund procedure

To apply for a refund on GST and/or QST amounts that have been charged, companies must go to this site Contester les frais – Aide Local Services (google.com), to make the request.

On this page, we explain in detail how a customer should proceed in order to contest a charge that he believes to be incorrect.

Google refund proceduresGoogle refund procedures

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